O3 Technology launch SLA-based IT Helpdesk services
August 6, 2007
After providing Outsourcing IT services for about 3 consecutive years, O3 Technology decided to bring their services to the next level, by embracing Service Level Agreement (SLA-based) IT Helpdesk & Maintenance Service.
By introducing multi-level SLA (Silver, Gold & Platinum), O3 Technology provide flexibility for client to choose which service level that match their requirement. Each service level give different level of support and respond time (MTTR). Until now the services is provided for company located at Jakarta prime business area only (Jl. MH. Thamrin, Jl. Jend. Sudirman, Jl. HR. Rasuna Said, and Jl. Gatot Subroto).
O3 Technology use pre-paid point calculation to measure monthly services usage. The utilization of point-based service calculation will help client manage their IT outsourcing spending on a monthly basis. At the same time, it will help us monitor our IT resource utilization at client office.